Whoever has a loyal customer has a treasure. Acquiring new customers can be up to five times more expensive than keeping them, so the main objective of brands is to establish stable relationships with consumers.
But before you marry someone
You need to make them fall in love with you. How can you win a client’s heart and keep them loyal? Follow these tips to create an unforgettable romance.
How to reach the heart of your client and gain their loyalty
How can you reach the heart of the customer and build loyalty?
1) Make the shopping experience extraordinary
Truly good shopping experiences stay in our memory for a Chile Mobile Phone Numbers Database time and affect our perception of the brand and the products.
To achieve a memorable shopping experience, there are many factors that come into play. Here are just a few examples:
Customer support
If a user needs help, they should find a quick and friendly response.
The design of the e-commerce or physical store
If you think about brands like Ikea or Amazon, you can see how paying attention to this aspect facilitates fluid and unique shopping experiences.
The ease with which the user can find what he is looking for . Clutter leads to frustration, frustration leads to abandonment, and abandonment leads to the dark side…
Packaging . Beauty is on the inside, but useful and attractively designed packaging adds many points.
2) Customer service must shine, and not by its absence
To ensure that a customer feels well looked after, the ideal would be to provide a response immediately or in less than two hours . If this is not possible, 24 hours may be a reasonable time frame, although it always depends on the type of product and the customer’s expectations.
An example of failure?
The case of WhatsApp, whose service crashed on May 4 and they did not publish a single update about it on social networks.
3) Humanize your chatbots
Customers perceive a brand’s involvement in It’s about providing good B TO C Database and seeking custome their experience through many small details: courtesy, genuine Middle East Mobile Number Example in their needs, willingness to help… In a single word, listen to them .
